Privacy Policy

1. GENERAL TERMS

These terms apply to the use of games and other products and services referred to herein and developed and/or published by REZ STUDIOS SDN. BHD. (“Rez Studios” / “we” / “us”), registered office Tegas Digital Innovation Hub, B325-B329, Level 3, Block B2, 93450 Kuching, Sarawak, company number 202201010477 (1456174-X).

This privacy and data policy ("Privacy Policy") applies and has effect in respect of our game Flow available on Google Play and referred to herein as the “Game”.

We do not use our Game to knowingly solicit information from, or market to, those under the age of 13.

If you have any questions or comments about this Privacy Policy, please contact us at rezstudios.biz@gmail.com.

The Game collects information about your progression through and achievements in the Game (“Game Progress”). This Game Progress information is stored locally on your device.

This Privacy Policy explains the basis on which personal data we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through the Game is processed, we are the “controller” for the purposes of the General Data Protection Regulation 2016/679 and the UK Data Protection Act 2018.

You have the right to object to the processing of your personal data in certain circumstances. Information on your right to object, and your other rights, is set out below.

This Privacy Policy should be read in conjunction with such Terms of Use as may be applicable in respect of the Game. Where Terms of Use are applicable, they will be made available via the Game.

We do not accept any responsibility or liability for the privacy practices of third party services and your use of these is at your own risk.

We may make changes to this Privacy Policy in the future, which will be made available here. You should check here from time to time to ensure you are aware of any changes. Where appropriate, we may notify you of changes by email or through the Game.

2. INFORMATION WE MAY COLLECT

In addition to the Game Progress information we may collect and process the following personal data from you (together, “Your Information”):

Information that may be provided by you when you contact us for support

Your name
You email address
Your address and/or telephone number if provided

3. WHY WE COLLECT INFORMATION

- To respond to your enquiries and requests for support

We may process Your Information so that we are able to properly respond to your enquiries and support requests.

This process is necessary to pursue our legitimate interests, those being our commercial interests to respond to your queries and requests for support and to maintain good commercial practice in customer service.

- To help us to fix any Game problems

We may process information about you so that we can fix Game problems, bugs and defects reported by you.

This processing is necessary for us to pursue our legitimate interests, being our commercial interests of ensuring that our Game functions properly to ensure the best experience for all users.

Merger or acquisition: If we are involved in a merger, acquisition, transfer or sale of all or a portion of our assets, you will be notified (for example, via email, account message and/or a prominent notice on our website) of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Required by law: We may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights(including providing information to others for the purposes of fraud prevention).

Enforcement: We may also disclose your personal data to third parties (e.g. mobile network operators, gaming platform operators, game console manufacturers or networks) in order to enforce or apply the terms of agreements, to investigate potential breaches or to protect our rights, property or safety, or those of our customers or others.

5. YOUR RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU

You have the following rights over the way we process personal data relating to you, as set out in the table below. We aim to comply with requests without undue delay and within one month at the latest.

To make a request, please let us know by email to rezstudios.biz@gmail.com

- To ask for a copy of data we are processing about you and have inaccuracies corrected

You have the right to request a copy of the personal data we hold about you and to have any inaccuracies corrected.

We will use reasonable efforts, to the extent required by law, to supply, correct or delete personal data held about you on our files, and with any third parties to whom it has been disclosed to.

- To object to us processing data about you

You can ask us to restrict, stop processing or delete your personal data if:

You consented to our processing the personal data and have withdrawn that consent; we no longer need to process that personal data for the reason it was collected;
We are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest, you don’t agree with that processing and there is no overriding legitimate interest for us to continue processing it;
The personal data was unlawfully processed;
You need the personal data to be deleted in order to comply with legal obligations;
the personal data is processed in relation to the offer of a service to a child.

- To obtain a machine-readable copy of your personal data, which you can use with another service provider

If (i) we are processing data in order to perform our obligations to you or because you consented and (ii) that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.

- To make a complaint to a Supervisory Authority

If you are unhappy with the way we are processing your personal data, please let us know by contacting us.

If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority.

7. DATA RETENTION

In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person to whom it relates for longer than 180 days following the relevant matter having been addressed and/or following inactivity (where applicable).

8. CHILDREN

The Game collects, uses, and discloses data from children in the same way as for other users, as described in this policy. The Game’s use of this data is limited to support internal operations of the Game. If you wish for this information to be deleted please contact us.

9. SECURITY

Once we have received your information, we will use strict procedures to try to prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our Game; any transmission is at your own risk.

10. CONTACT INFORMATION